Frequently Asked Questions

Registration

How do I register?

You can register by clicking on the “My Account” link in the menu in any page on this site. Please enter your e-mail under Register, and confirm by clicking on the Register button. Your account will be created, and a system-generated password will be sent to the e-mail account you entered.  Alternatively, you can enter your information – first and last name, billing and shipping address(es), phone number, etc. in the page that opens after you click on the register button.  We encourage you to review our terms and conditions prior to providing your information.

Are there any charges for registration?

No. Registration on Akella Foods (foods.akellaglobal.com) is absolutely free.

Do I have to necessarily register to shop on Akella Global?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Akella Foods  account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Akella Global  account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email ID?

Each email address and phone number can be associated with one Akella Foods account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

Account Related

What is My Account?

My Account is the section you reach after you log in at Akella Global .com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your Akella Global  account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on Akella Global .com. This enables you to shop quickly and easily in future.

Payments

What are the accepted modes of payment?

You can pay for your order on Akella Global .com using the following modes of payment:
  1. Credit and debit cards (VISA / Mastercard / Rupay)
  2. Google Pay
  3. UPI
  4. Net banking
To complete payment you will be directed away from our website to one that accepts the above forms of payment.

Will I be charged a fee?

There is no fee if you make your payment via Google Pay, Net Banking or UPI.

If payments are made via Instamojo, PayPal, etc., you may have to pay a convenience fee to those payment gateways / services.

Shipments

When will my order be shipped?

As soon as we have verified receipt of your payment, you should receive an e-mail that your order is being processed. 

If we have sufficient inventory of the products you have ordered, we will package the items and ship it immediately.  However, please note, to keep items fresh, we will have only limited quantities of most items.  We may have to wait until we receive fresh product from the farms to complete your order.

To minimize shipping charges, we will only ship when your entire order is fulfilled.  If we anticipate that the lead time for any of your products is more than two  weeks, we will ship your partial order, and refund the amount corresponding to the unfulfilled items.

What methods of shipment are being used?

All shipments will be shipped by courier the day we can fulfill your entire order.  When you items have been shipped, you will receive and e-mail informing you of your shipment and expected delivery times.